Managing Conflicts Program

Managing Conflicts Program

Why learn about Managing Conflicts?

It is said that we encounter on an average five conflicts a day! Conflicts are inseparable part of our life. Listening, communicating purposefully, understanding people and influencing them are skills that need to be developed consciously to succeed in career as well as in personal life. Managing inter-group conflicts is also a skill that managers have to develop to achieve their goals effectively.

Participants will gain insights in these aspects of conflict management through discussions on case studies and role plays in this Managing Conflicts program.

What is Conflict Management?

Managing conflicts is a skill which greatly enhances a person’s effectiveness. Broadly speaking conflicts represent a tug of war between people or groups with different needs, agenda, beliefs etc. It may not be possible to resolve all conflicts. But we need to learn to manage conflicts so that we avoid counter-productive escalation. This involves acquiring skills of resolving conflicts, awareness of our conflict management proclivities, listening and communicating. It also requires skills of helping teams evolving rules for ironing out differences.

Participants and the Program Content 

This program is designed for managers from any discipline. Those with at least five years of experience will gain more as they will be able to connect learning with experience.

In this program participants will gain insights in managing inter-personal conflicts, adopting suitable conflict management styles and managing inter-group conflicts through case studies, role plays and reflective discussions. Covered in the program will be managing difficult conversations, managing difficult employees.

Since this program is designed to be very interactive, the number of participants will be limited to THIRTY.


Hotel Fortune Park Lake City, Jupiter Hospital Compound, Eastern Express Highway, Thane West 400 001. (Fortune Park Lake City is situated on Eastern Express Highway next to Viviana Mall).


Jan 17, 2020. Program begins at 9.00 am and will end at 5.30 pm.

Proceeds will go to AROEHAN (NGO).

The proceeds of this program, after deducting the hotel expenses, will go to AROEHAN (NGO). The faculty will be conducting this program pro bono. The funds raised thus will be utilised for various projects of AROEHAN.


Rs. 9,900 per participant. Please send a crossed cheque drawn on AROEHAN. Please send it to Vivek S Patwardhan, (Trustee, Aroehan), 122, Jyeshtha, Tarangan II CHS, Behind Korum Mall, Off Eastern Express Highway, Thane 400606.

Transfer of funds through Net-banking: You may pay fees by transferring it through Net-banking. State Bank of India, Worli Branch, Mumbai. Bank account (current) no. is: 35216661253 and IFSCODE: SBIN0000290  Please advise us on payment through by email to It will help us in quick registration. AROEHAN will provide receipts. Registration will close on January 07, 2020 or on enrolling thirty participants whichever is earlier.

Please indicate name[s] of the participant[s], organisation, and years of experience and contact details. Write to: Tel 9619004213/ 022-25304297   

Cancellation policy: Full refund if cancelled on or before Jan 07, 2020. No refund if cancelled thereafter. Please appreciate that the fees go directly to Aroehan which is an NGO.

About the Facilitator: Vivek S Patwardhan (

Vivek S Patwardhan worked for 33 years at Asian Paints, the last ten years of his career there heading Corporate HR as Vice President – HR. In that position he was responsible for managing HR of Asian Paints and group companies which included 20 companies abroad. He was also responsible for industrial relations at the corporate level.

Vivek has been teaching Conflict Management at TISS for last six years. He was appointed as TISCO Chair Professor of Industrial Relations at Tata Institute of Social Sciences in 2006. Vivek has received training on Strategic HR Management at London Business School, and in Mainstreaming Gender Equality at ILO, Turin, Italy.  

Vivek is a certified Executive Coach and now works on coaching and HR consulting assignments. He advises Board of Directors of two companies and is retained as a consultant by many companies. His work involves extensive training of managers in various industries. He served as an Independent Director on the Board of MSL Driveline Ltd. [Formerly, Mahindra Sona Ltd], Mumbai.

Vivek is an avid blogger, he publishes a blog exclusively devoted to HRM, has written several travelogues as well as articles in Marathi and English.  Vivek is a member and former President of Rotary Club of Thane Metro.


Aroehan is a grassroots organisation that aims to bring about sustainable change in tribal communities in the Jawhar-Mokhada blocks of the newly formed Palghar district of Maharashtra. AROEHAN is striving to bring sustainable changes to the tribal communities. In 2005-06, 169 children below the age of six died in Mokhada due to malnutrition. This led to foundation of Aroehan. It started then as an initiative to curb malnutrition. AROEHAN became aware about the multiplicity and inter-contentedness of various factors that contribute to high malnutrition deaths. It required a shift in strategy and AROEHAN currently works on an integrated approach of development in areas of Right to Health, Education, Livelihood and Good Governance. []. Today, out of 28 Gram panchayats in Mokhada, Aroehan works in 12 Gram Panchayats of Mokhada and 9 Gram Panchayats in Jawhar Taluka of Maharashtra.